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酒店英语面试常见问题 篇一
1、能用英语自我介绍吗？
Could you introduce yourself in english?/ Why don't you start with telling us about yourself
2、您是如何培训本部门员工的？
How do you train the staff in your department?
3、如果酒店正式录取您，您上班第一件事是做什么？
If you get this role ， what will you do firstly?
4、请画出西餐banquet流程图。
Please illustrate the procedure of western restaurant banquet.
5、您如何理解服务行业的“服务意识”？
How do you understand the “service consciousness” in service industry?
6、您是如何理解职业道德的？
How do you understand the morality of career?
7、请举例您在工作中遇到的困难的事，而您是如何克服的？
Could you give me an example of the difficulty you met at work? And how did you deal with it?
8、您对您以前的直属领导有何看法？
How do you like your senior leader that you reported to directly?
9、我们酒店的价值观是什么？
Do you know our hotel value?
10、您对自己未来五年内的职业生涯计划是什么？
What is your career plan in next 5 years?
11、业余时间里，你喜欢做什么？
What do you like to do when you are not working?
12、你是如何处理客户的负面反馈/投诉的？
How do you handle negative feedback from customers?
13、你喜欢喝什么样的人/经理一起工作？
What kind of people/manager do you like to work with?
14、你最喜欢你工作的哪部分？最不喜欢哪部分？
What is your favorite part at your job? and what is least part?
15、如果我酒店雇用你，你觉得可以为酒店带来什么样的贡献？
What kind of value/contribution will you bring in if you join our hotel?
16、你开始投入找工作的时间有多久了？
How long have you been looking for new job?
17、你是怎么知道我们招聘这个职位的呢？
How did you know our job opening?
18、除了工资，还有什么福利最吸引你？
Besides the salary, what kind of benefits attract you mostly?
19、你觉得你有什么需要提高的吗？
Is there anything you think that you can improve?（Weakness问题）
20、在你眼里，好的经理/服务员/接待员应该是什么样的？
In your opinion, what is a good manager/waiter/recepionist supposed to be?？
酒店面试英语自我介绍 篇二
Good morning, ladies and gentlemen! It is really my honor to have this opportunity for an interview. I hope I can make a good performance today. Im confident that I can succeed. Now I will introduce myself briefly. I am 26 years old. I was graduated from Shenyang University, majoring in hotel management.
After graduation, I began working in a 3-star hotel as a Room Attendant. After one year’s hard-work, I had the chance to work in Inter Continental Shenyang Hotel as a bellboy. This is a five-star hotel located in the center downtown of Shenyang, with 24 floors and 297 luxury suits, this hotel is highly influential in Shenyang with high occupancy rate. During this 2-year working experience in this hotel, I have gained a lot. But I want to change my working environment, Id like to find a job which is more challenging. So I come here to compete for this position.
I think Im a good team player and a person of great honesty to others. Also,I am able to work under great pressure. I am confident that I am qualified for the poition in your company.
That’s all. Thank you for giving me the chance
酒店英语面试常见问题 篇三
1、Could you introduce yourself in english?/ Why don't you start with telling us about yourself
能用英语自我介绍吗？
2、Why did you leave (are you leaving) your job?
为什么你要离职？
3、What is your career plan in next 5 years?
您对自己未来五年内的职业生涯计划是什么？
4、What kind of value/contribution will you bring in if you join our hotel?
如果我酒店雇用你，你觉得可以为酒店带来什么样的贡献？
5、Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?
描述一下你曾经遇到过的一个很不满的客人，你是如何解决的？并且说说你从中学到了什么？
6、How do you handle negative feedback from customers?
你是如何处理客户的负面反馈/投诉的？
7、How do you understand the “service consciousness” in service industry?
您如何理解服务行业的“服务意识”？
8、What kind of people/manager do you like to work with?
你喜欢和什么样的人/经理一起工作？
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